Infoxchange Australia's Community Infocast

Making a difference

In July 2011 the Australian Institute of Health and Welfare (AIHW) implemented the new Specialist Homelessness Services (SHS) data collection in order to provide a better picture about pathways into and out of homelessness as well as the assistance provided by homelessness services.

To support agencies reporting as part of the SHS collection, AIHW in partnership with Infoxchange Australia developed a new online client management system. Since its launch six months ago, the Specialist Homelessness Information Platform (SHIP) has helped over 6650 staff from over 1100 homelessness agencies input client information, manage case notes, develop case plans, as well as record and report SHS data. SHIP’s highly intuitive user interface, easy navigation and range of functionality have made it easier for agency staff to manage their caseload.

The SHIP platform is based on Infoxchange Australia’s customisable Service Record System (SRS), part of the AppPac4nfp suite of applications specifically designed to improve the efficiency and effectiveness of the health, welfare and community sectors. These online applications allow users secure access from any location with an internet connection and enable organisations to focus on service delivery without having to manage in-house IT infrastructure.

Infoxchange, in conjunction with AIHW, continue to work to ensure SHIP is effective and practical for agencies. SHIP enhancement suggestions from users are welcomed and SHIP Support and the development teams regularly review these recommendations. A number of these suggestions have been included in SHIP software releases over the past six months to make the application more intuitive and user-friendly.

Since SHIP went live six months ago, the SHIP support team has assisted with over 7300 support calls and email requests. Calls to the SHIP support hotline have shifted from basic functionality assistance to client management and complex reporting queries. Over time users are becoming more confident with the SHS collection and are utilising the case management tools within SHIP to streamline workflow. Users are starting to explore the wide range of functions in SHIP including creating their own reports.

After the initial learning curve, agencies feel that SHIP will make their workloads easier in the long-term as the application provides a straight forward and user friendly client management system. ‘The transition to SHIP was easier than anticipated and it is very productive having everything on one database, the support line has provided great assistance in implementing SHIP into our organization,’ said Lisa from Bethany Community Services in Victoria.

The Commonwealth, in conjunction with the States and Territories, commissioned and funded the AIHW to develop SHIP in partnership with Infoxchange Australia.

For more information about SHIP – www.aihw.gov.au/ship

For more information about AppPac4NFP – www.infoxchange.net.au/apppac

In lead up to the Case Study Presentation Forum we are interviewing people that have learnt from iTaNGO to showcase your stories.

We’d love to hear from you! Please log in and comment via the Communities of Practice (CoP) site: http://cop.itango.infoxchange.net.au

In each of the past three month ‘Families’ was one of the top searches on Service Seeker, Australia's most extensive directory of community support services,

Collingwood Leisure Centre Family Fun Day Feb 4 - Join Olympic gold and silver medallist Brooke Hanson in celebrating the reopening of the revitalised Collingwood Leisure Centre at our free Family Fun Day!

Find out more visit www.communitynews.infoxchange.net.au

Battalion -Through music Battalion’s mission is to provide disconnected / socially isolated young people within the Nillumbik and Banyule areas, with the opportunity to build a positive relationship with an adult male and with each other.

Find out more visit http://www.youth.infoxchange.net.au/

Building Bridges & Motivating Children with Autism to Communicate This presentation will be held on 14th, 15th and 16th February and will be presented in Jacana, Moorabbin and Albury (NSW).

Find out more visit www.disabilitynews.infoxchange.net.au

Guardianship & Administration for professionals - March 1 This session will assist workers in the health and community sector to gain knowledge about guardianship and administration orders and when it is appropriate to make an application. The session will also cover the role of VCAT and the Office of the Public Advocate

To find out more visit www.healthnews.infoxchange.net.au

Full Time position available

Tradewind Australia is eagerly seeking Qualified Social Workers who are seeking locum and contract opportunities across Melbourne for positions in 2012.

Full-time position available

MonashLink Community Health Service Limited have a position open to provide parenting support and counselling to children from pre-school age up to the end of primary school; generally children under 12 years and their families. Counselling may take the form of interactive child therapy and include working in and with the family group.

Full Time positions available

McArthur Management Servicesis looking for experienced and qualified child protection social workers who are looking for a genuine professional challenge. They have a number of exciting roles happening in the Northern Territory.

Full Time positions available

Prahran Mission is currently seeking a Full Time Senior Team Leader who will be leading the practice and providing professional supervision to staff in four PDRSS programs.

Full-time position available

Department of Human Services Is seeking a Child Protection Practitioner.

www.infoxchange.tv

InfoxchangeTV is a video news and information channel established to allow people in the community to tell their stories and discuss their projects using a multimedia format.

Our vision is for InfoxchangeTV to become a resource to share community news, events and information.

A video repository that reflects all facets of the community, health and welfare sectors, regardless of project size or focus.

Whether it be a grassroots, national or international project, we’d be interested in its inclusion.

We need you!

To provide an open representation of content across the sector and to foster social and digital inclusion, Infoxchange encourages community groups and community service organisations to contribute video content or comments and feedback to the InfoxchangeTV channel.

To do this, simply upload your video to youtube or vimeo and then send us the link by clicking the "Upload" button. We will then approve this and upload the video to InfoxchangeTV.

Alternatively, you can send us your content and we can do this for you. It's that easy! You will gain exposure and raise your organisations public profile by sharing your stories.

To find out how Social Design can build a similar website for your organisation, email socialdesign@infoxchange.net.au or call 03 9418 7495.

Please note that Training@Infoxchange Australia is now moved to 33 Elizabeth Street, Richmond, VIC, 3121. Thank you for your continued custom.

Infoxchange delivers regular courses for individuals and groups at our Abbotsford Training Suite. We also provide customised training solutions for organisations delivering onsite or at our premises. We develop tailored training solutions for ICT skills, management and personal development. Contact us to discuss your organisation's training needs.

The Nationally Recognised Qualification course for the new trainers and assessors.

The TAE40110 is the new qualification designed for both, people who are working as workplace trainers and assessors and those who plan to move into the training and assessing field. The existing TAA40104 Cert IV in Training and Assessment will gradually be replaced by the TAE40110 comprises of 7 core units plus 3 elective units. Click here for more information.

REGISTER NOW for early 2012 start.

Day Classes – February 1st 2012 (Please be advised that this course has been merged to the evening class due to insufficient registration, we apologise for any inconvenience)

Evening Classes - February 14th 2012 – REGISTRATION CLOSING SOON, APPLY TODAY

ICT Training (2012 dates now available, click here to view ICT courses)

Microsoft Office 2010 coming soon to our IT Flexi program.

Introduction to computers, Excel, Outlook, PowerPoint, Access, Publisher, Word, Upgrade to Office 2007.

Please click here for more information.

Visit our website for more info about Training @ Infoxchange. To register for courses, complete our online registration form.

Refine the skills and knowledge of your staff to further your success

Infoxchange provides customised training solutions for organisations delivering onsite or at our Abbotsford training rooms. We develop tailored training solutions for ICT skills, management and personal development. To get a quote, please contact us to discuss your organisation's training needs.

To view what is on offer, please click here

This training focuses on the delivery of the underlying principles which will enable participants to use the Electronic Service Coordination eReferral system to manage clients and to send and receive referrals confidently.

More information.

This training focuses on the delivery of the underlying principles which will enable participants to use the Electronic Service Coordination eWaitlist system to manage clients as an ACAS case manager or a service provider. More information.

GreenPC

GreenPC refurbished computers are thoroughly cleaned, tested and updated by skilled technicians in our Melbourne workshop, before being offered for sale to community groups and low income individuals.

GreenPC computers are internet ready, come with Windows XP or Windows 7 installed and a 12-month back to base warranty.

To find out more visit www.greenpc.com.au or call 03 9418 7400

New Year Package - $250
Intel Core II Duo
2.66 GHz
2 GB RAM
160 GB Hard Drive
Onboard Video Card
Onboard Sound Card
CD/DVD Burner
8 USB Ports
Ethernet Port
Keyboard and Mouse
19" LCD monitor

Software Options

Windows 7 (32-bit) installed and configured, 7-zip and Acrobat Reader.
Microsoft Office 2007 Home & Student (Word, Excel & Powerpoint)*

*Applies to healthcare and pension card holders

Payment can be made via Post Office, money order, bank cheque, credit card, or cash.

Visit www.greenpc.com.au for more information.

ICT Services can supply almost any new PC, laptop, computer component or peripheral device, and at competitive prices. ICT Services has relationships with some of Australia's largest computer wholesalers and can provide items ranging from high-end brand-name servers to additional RAM for notebooks, inkjet or laser printers, digital cameras, external hard drives and PDAs.

ICT Services can also supply most standard operating systems and software packages within 24 hours, and can procure licences for most major products, or provide full, boxed versions of upgraded software, complete with a CD and user manual. Considerable savings are available for not-for-profit organisations.

For more information on hardware, software, and all other services, visit www.ixa.net.au.

Service-to-Service is an innovative solution for community service organisations seeking to streamline their workflow and increase efficiency for the ultimate benefit of clients.

The S2S suite of interlaced software applications can help organisations to manage scarce resources, enable smooth service coordination and referral or give access to comprehensive and accurate information about health and welfare organisations all around Australia. This website explains how the S2S suite can benefit your organisation.

S2S systems complement each other and can easily be packaged to meet customer information needs or business goals. Browse the systems in the menu to see how they can enhance your organisation's capacity.

For more information about S2S Wait List and the full range of service coordination programs, visit

www.s2s.org.au.

Service Seeker is freely available online 24 hours a day, seven days a week. The directory is readily searchable by agency name, keyword and free text search and can be refined by geographic area.

The information can also be provided in hardcopy & CD-ROM directories and is the basis for the S2S electronic referral system. The records provide not only contact and address information, but also detailed and precise descriptions of the services offered by the organisations providing those services.

For more information about Infoxchange Service Seeker, visit www.serviceseeker.com.au.

For more information about S2S Wait List and the full range of service coordination programs, visit www.s2s.org.au

Language Factory, a social enterprise of Infoxchange Australia, is a community resource that aims to provide affordable and responsive interpreting and translation services to diverse sectors of the community; government, non-government & community organisations.

Social Outcomes

Language Factory aims to generate employment and learning opportunities for public housing tenants through the partnership of agencies and community resources. Language Factory utilises accredited interpreters and translators and the in-house skills of residents living in public housing to provide our community language services.

For more information about this social enterprise, visit www.languagefactory.org.au

yarraReporter - www.yarrareporter.org.au.

Digital Inclusion Initiative training residents of public housing in the City of Yarra in journalism and multimedia.

youthBeat www.youthbeat.net.au

Replication of the yR project in the City of Darebin

Wired communities www.collingwood.vic.au

www.atherton.org.au

Language Factory - www.languagefactory.org.au

Community interpreting and translating service.

Volunteer Seeker - www.volunteer.infoxchange.net.au

Advertise and search volunteer opportunities.

Career Seeker - www.jobseekers.infoxchange.net.au

Add your resume or search through others for the perfect employee.

Infoxchange Australia

03 9418 7400

info@infoxchange.net.au

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Visit the new InfoxchangeTV site, or follow InfoxchangeTV on twitter.

Homepage www.infoxchange.net.au